About Remote Assistance
Sometimes the best way to fix a problem is for someone to show you how. Remote Assistance is a convenient way for someone in another location to connect to your computer from another computer running a compatible operating system, such as Microsoft Windows XP or Windows Server 2003, and walk you through the solution.
After you give that person permission to connect, he or she will be able to view your computer screen and chat online with you in real time about what you both see. With your permission, he or she can use his or her mouse and keyboard to work with you or take control of your computer.
  • Both you and the person assisting you must be connected to the Internet or the same local area network while using Remote Assistance.
  • If you are working on a corporate or local area network, firewalls or local policy might prevent you from using Remote Assistance.
  • If Windows Firewall is turned on, Remote Assistance will temporarily open firewall ports.